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I’ve heard that the DisplayKEY expires daily.  How do I keep it working?

To update the DisplayKEY you must use the cradle provided by Supra; For the eKEY you can choose your preferred eSYNC method to receive a daily update.

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When and how will the automatic update take place?

eKey – Depends on your eSYNC method.

DisplayKey – The update will take place nightly between 12:00 midnight and 5:00 am, and will take approximately 2-4 minutes.  The cradle (provided) that is plugged into an analog phone line, will automatically dial into the KIM system and update your Key.

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What if I forget to update my key?

 Listed below are 4 ways to get an update:

1.      Your key will automatically be updated if you place your Key on its cradle that night and the cradle is properly connected to an analog phone line.

2.     Manual eSYNC – If your Key does not automatically obtain on updated code and your Key displays “Expired”, or you forget to place your Key on the cradle to automatically eSYNC, then you may get an updated code by placing your key in the cradle and performing a “Manual eSYNC” on the DisplayKEY or tap on “Updated Key” on your eKEY.

               There are 2 ways you can get a temporary update code.  Please note that Only Three

              Temporary Codes will be given between eSYNC’s:

3.      You can receive a temporary update code via the Internet by following these steps.

(1)    Go to www.supraekey.com

(2)    Logon To SupraWEB

(3)    Select your board from the list (if you haven’t already)

(4)    Log on with your key number and pin code

(5)    Click on Calculate Update Code

(6a)  DisplayKEY:  Press Enter, Scroll down to Input Update or  CBS; Press
Enter; Press 1; go to Step 7

(6b)  eKEY:  Press the On button on shell; Press the Enter button; Key will ask if you want to enter a code to up the key:  Press the Enter button; go to Step 7

(7)    Enter the Update Code in your key and press Enter 

4.     You can receive a temporary update code by calling the KIM Voice Server toll free,
24 hours a day, at 1-888-968-4032.

Q

A

Can I plug my DisplayKEY cradle or my Supra Modem cradle into the phone lines at my office?

It depends.  The cradle is an analog device just like most fax machines and modems and will not work on digital lines.  If you are unsure what type of phone line you have, please contact your telephone provider.  Most office phone systems are digital and may be damaged if the cradle is used.  Most phone systems do, however, have the capability of allowing analog devices such as fax machines to be used.

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Can I update my Key using a DSL line?

You can update your Key using a DSL line, if a DSL filter is used.  Most DSL subscribers are given a DSL filter when their DSL line is installed so they can utilize fax machines and existing analog phones.  These DSL filters can be purchased for $10.00 - $20.00 from businesses such as Radio Shack.  Your provider will also be able to tell you if the line is already filtered.

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Can I use my telephone if my cradle is plugged into my phone line?

Yes.  Your cradle will only call out after midnight, and the call will last less than five minutes.  Only during this brief period would you not be able to make and receive calls.

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What size batteries does the DisplayKEY use?

The batteries are built-in, and recharged when the key is placed in the cradle.

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Can I lease more than one key or cradle?

No, you cannot lease more that one key.  You can buy additional cradles.

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What do I do with my key when I am out of town?

 If you are out of town and did not choose to bring your key with you, the key may be left on the cradle and will continue to update nightly.  If you choose to bring your key and cradle with you to check listings, Field Support can provide you with a local number for updating.

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What do I do if I am having trouble deciding between the DisplayKEY and the eKEY?

Visit the RVAR Member page (www.rvar.com/member), click on the Supra Key button, and then click on the “Your Choice of Two Keys” link.